Refund policy

Ø  Returns & Exchanges Policy

 

Return & Exchanges Policy for Cairo and Giza:

·  Immediate Inspection Upon Delivery: Please inspect items immediately upon receipt and before the courier departs.

· On-the-Spot Returns & Exchanges: Items for refund or exchange must be returned to the courier at the point of delivery, with only the delivery fee charged. For exchanges, a new order must be placed online. (Partial acceptance or refusal of individual items within the package is not allowed, You can only receive or return the whole package).

· Responsibility After Acceptance: Items accepted without inspection are the customer's full responsibility; no refund or exchange can be processed once the courier has departed.

· Delivery Coordination: Coordinate a suitable delivery time with the courier to allow for immediate inspection and try-on.

Return & Exchange Policy For other Governorates:

·         Immediate Inspection is not available, and you have (3) days only from the delivery date to request a return or exchange.

·         All returned items will undergo inspection once they are returned to our warehouse.

·         Refunds will be processed within a maximum of (7) days after the item has successfully passed inspection.

·         Items must have the tickets attached.

·         Items must be unused and in their original condition and not damaged.

·         We reserve the right to approve or reject refunds or exchanges based on the item’s condition.

·         Customers are responsible for covering all shipping fees related to approved exchange or refund requests.